| |
Free
Technical Support: Customers are able to access free
Basic Technical Support by visiting The
ExchangeWise Document Centre and searching the knowledge
base or posting a basic technical support issue. |
| |
Complementary
Technical Support: In addition to Knowledge Base Support
(which is always free), customers are entitled to a certain
amount of complementary support with the initial purchase of
their MX-Contact software. |
| |
Knowledge
Base Support: Customers are able to access free support
by visiting The ExchangeWise Document Centre and searching the knowledge base. |
| |
Basic
Technical Support: Certain issues are classified under
Basic Technical Support. All issues logged on The ExchangeWise Document Centre that are classified as Basic Support issues and responded
to via the Forum do not incur a support charge. |
| |
Advanced
Technical Support: Customers may contact ExchangeWise
to receive "Advanced" support per incident. Advanced
support is defined as features or functionality that could require
modifications to the program in order to utilize in a customized
fashion. |
